Efficiency and Effectiveness of Local E-Self Governance in Andhra Pradesh” A Study
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Abstract
The rapid advancement of Information and Communication Technology (ICT) has transformed governance systems across the world, leading to the emergence of E-Governance as an effective tool for improving public administration and service delivery. In India, the adoption of digital governance has gained significant momentum, particularly at the local level, where technology is increasingly being utilized to strengthen decentralized administration and citizen-centric governance. This study examines the efficiency and effectiveness of Local E-Self Governance in Andhra Pradesh, a state recognized for its innovative digital governance initiatives. The research analyses major E-Governance programs such as MeeSeva, e-Panchayat, AP Seva Portal, Real-Time Governance Society (RTGS), Digital Land Records, and the Village/Ward Secretariat System, which have transformed the functioning of local self-government institutions. The study adopts a descriptive and analytical approach based on secondary data collected from government reports, policy documents, research articles, journals, and official publications. The findings reveal that Local E-Self Governance has significantly improved administrative efficiency by reducing procedural delays, enhancing record management, optimizing resource utilization, and accelerating decision-making processes. The study also highlights its effectiveness in increasing citizen satisfaction, promoting transparency and accountability, improving accessibility of public services, strengthening grievance redressal mechanisms, and encouraging public participation in governance. However, challenges such as the digital divide, inadequate digital literacy, infrastructure limitations, cybersecurity concerns, administrative resistance, and financial constraints continue to affect its implementation. The study concludes that sustained investments in digital infrastructure, capacity building, citizen awareness, and emerging technologies are essential for strengthening Local E-Self Governance and ensuring inclusive, transparent, and sustainable governance in Andhra Pradesh.
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