Institutional Management Strategy for the Improvement of Service Quality in a Systems Engineering School of a University in Peru

Abstract

The institutions requires educational quality, where the improvement of its educational processes and activities are important, universities have adopted management models guided in achieving efficiency and optimization of their resources, as well as standards that allow them to access and comply with an accreditation that promotes the quality of an efficient educational service, adequate attention to the student, as well as a model that allows their achievement.

In the international benchmark, there is strong pressure on universities to increase teaching activities. Currently, the quality in the training of professionals is key, they must have clear objectives development, where innovative and efficient strategies are explored and elaborated to revitalize the social environment of the professional, in order to develop aspects related to the economic, social and enviroment.

In this sense, the professional school should strengthen the process of monitoring graduates so that the demand for job access is higher in relation to current data, in turn strengthen the university social responsibility program to achieve the goals set during the continuous improvement process, support to the laboratories and technological equipment to satisfy the demand the stududents as an empirical method of diagnosis, insufficiencies have been observed in the theoretical and practical contents of the institutional management system and condition of the higher education service for a competitive market, little practical importance in institutional management and required improvement in the quality of higher education services.