Psychological Issues and Challenges of Hotel as Quarantine Facility: Policy and Guidelines

Abstract

The COVID-19 global health crisis has spatial implications in terms of social isolation in order to control the virus's spread.  Due to a lack of government facilities, more hotels are now serving as quarantine facilities. The study’s main objectives are to recommend issues and challenges parameters of the hotels as quarantine facilities as guides to develop policies and guidelines, to comprehend and recognize issues and challenges parameters of the hotels as quarantine facilities under the New Normal, and to ascertain significant relationship in respondents’ perspective when considering various variables. Hospitality industries interested in policy and guidelines should first consider the check-in and check-out procedures, room cleaning procedures, food preparation, and services and develop new policies and guidelines or develop existing policies and guidelines that can result in positive performance based on their identified needs, policy, and resources. The Check-in and Check-out Procedures are the recent issues and challenges in a hotel as a quarantine facility. Guests nowadays expect this factor to be the primary consideration when selecting with quarantine facility, including but limited to having functional front office services, such as the pre-arrival information about the hotel should be given prior to check-in, guests must have the option of choosing a preferred room with complete facilities and amenities, are allowed to use other hotel services and facilities such as recreational facilities, understand the room rate and other charges, are regularly monitored by a BOQ, DOH, or other government representatives and provide clearance from both the hotel and BOQ prior to check out. The study’s findings are limited in their generalizability due to the fact that it was done at only in hotels in three cities located in Metro Manila, resulting in a small sample size and inadequate statistical analysis.