The Implementation of Job Coach in Malaysia: People with Disability Perspective

Abstract

Introduction: Job Coach is one of the components of Supported Employment (SE) that assists people with disabilities (PWDs) in employment.

Objectives: This study has three objectives, namely (i) to investigate PWDs' knowledge about Job Coach, (ii) to identify PWDs' statistics under Job Coach, and (iii) to investigate PWDs' views about Job Coach.

Methods: This study reports qualitative findings from interviews with PWDs.

Results: The results of this study show that PWDs' knowledge about Job Coach is at a moderate level. Job satisfaction is considered from three aspects: Communication, Task, and Supervision. From the disabled people's point of view, Job Coach is very helpful to increase self-confidence, get a better job and increase salary.

Conclusions: Approaches for more detailed studies are proposed, which contribute to the understanding of Job Coach.