"Sustainable Tourism Development: A Model Examining The Relationship Between Destination Image, Tourist Satisfaction, And Tourism Loyalty"

Main Article Content

Dr. Feba Kurian

Abstract

As the global tourism industry continues to thrive, the imperative for sustainable tourism practices becomes increasingly apparent. This research paper proposes a model aimed at fostering sustainable tourism through the examination of the interconnected dynamics between destination image, tourist satisfaction, and tourism loyalty. The research explores the concept of destination image, delving into the factors influencing the perception of a destination by potential visitors. By synthesizing existing literature and conducting empirical investigations, the study identifies the key elements that contribute to shaping destination image. The paper investigates the crucial role of tourist satisfaction in the sustainable tourism paradigm and explores the relationship between tourist satisfaction and tourism loyalty. Utilizing advanced statistical analyses, the research assesses the extent to which satisfied tourists are more likely to engage in repeat visits, positive word-of-mouth, and a commitment to supporting sustainable practices. Loyalty is examined not only as a measure of economic impact but also as a potential driver for advocating sustainable tourism principles.


Ultimately, the model presented in this research provides valuable insights for destination management organizations, policymakers, and tourism stakeholders seeking to promote sustainable tourism development. The findings contribute to the understanding of how building a positive destination image, ensuring tourist satisfaction, and fostering tourism loyalty collectively create a framework for sustainable tourism that benefits both the destination and its stakeholders. The paper concludes with practical recommendations for implementing sustainable tourism strategies that prioritize environmental conservation, cultural preservation, and community well-being, ensuring a harmonious balance between economic growth and responsible tourism practices

Article Details

How to Cite
Dr. Feba Kurian. (2023). "Sustainable Tourism Development: A Model Examining The Relationship Between Destination Image, Tourist Satisfaction, And Tourism Loyalty". Journal for ReAttach Therapy and Developmental Diversities, 6(10s), 1800–1811. https://doi.org/10.53555/jrtdd.v6i10s.2323
Section
Articles
Author Biography

Dr. Feba Kurian

Assistant Professor, Department of Commerce, Mar Athanasius College(Autonomous), Kothamangalam

References

Akis, S., Peristianis, N., & Warner, J. (1996). Resident's attitude to tourism development: The case of Cyprus. Tourism Management, 17(7), 481-494. doi:10.1016/S0261- 5177(96)00066-0

Andereck, K., & Nyaupane, G. (2011). Exploring the nature of tourism and quality of life perceptions among residents. Jounal of Travel Research, 50(3), 248-260. doi:10.1177/0047287510362918

Beerli, A., & Martin , J. (2004). Factors influencing destination image. Annals of Tourism Research, 31(3), 657-681.

Beerli, A., & Martin, J. (2004). Factors Influencing Destination Image. Annals of Tourism Research, 31(3), 657-681. doi:10.1016/j.annals.2004.01.010

Calantone, R., Di, B. C., Hakam, A., & Bojanic, D. (1989). Multiple multinational tourism positioning using correspondence analysis. Journal of Travel Research, 28(2), 25-32. doi:10.1177/004728758902800207

Canoves, G., Villarino, M., Priestley, G., & Blanco, A. (2004). Rural tourism in Spain: An analysis of recent evolution. Geoforum, 35(6), 755-769.

doi:10.1016/j.geoforum.2004.03.005

Chen, C. F., & Phou, S. (2013). A Closer look at destination : Image, personality, relationship and Loyalty. Tourism Management, 36, 269- 278.

Chen, R., Zhou, Z., Zhan, G., & Zhou, N. (2020). The imapact of destination brand authenticity and destination brand self -conguence on tourist loyalty: The mediating role of destination brand engagement. Journal of Destination Marketing and Mnagement, 15.

Chi, C. G. (2008). Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach. Tourism Management, 29(4), 624-636.

Choi, H., & Murray, I. (2010). Resident attitudes towards sustainable community tourism.

Journal of Sustainable Tourism, 18(4), 575-594. doi:10.1080/09669580903524852

Choi, H., & Sirakaya, E. (2006). Sustainability indicators for managing community tourism.

Tourism Management, 27(6), 1274-1289. doi:10.1016/j.tourman.2005.05.018

Cottrell, S., Van der Duim, R., Ankersmid, P., & Kelder, L. (2004). Measuring the sustainability of tourism in Manuei Antonio and Texel: A tourist perspective. Journal of Sustainable Tourism, 12(5), 409- 431. doi:10.1080/09669580408667247

Crompton, J. (1979). An assessment of the image of Mexico as a vacation destination and the influence of geographical location upon that image. Journal of Travel Research, 17(4), 18-23.

Dubious, Hall , M. C., Lehmann, Peeters, P., & Scott, D. (2012, February). Tourism and Water Use: Supply, Demand and Security - An International Review. Tourism management, 33(1), 1-15.

Fong, S. F., Lo, M. C., Songan, P., & Nair, V. (2017). Self- efficacy and sustainable rural tourism development: Local communities perspectives from Kuching, Sarawak. Asia Pacific Journal of Tourism Research, 22(2), 147-159.

doi:10.1080/10941665.2016.1208668

Gartner, W., & Ruzzier, M. (2011). Tourism destination brand equity dimensions: Renewal versus repeat market. Journal of Travel Research, 50(5), 471-481.

Gupta, S., Pansari, A., & Kumar, V. (2018). Global customer engagement. Journal of InternationalMarketing,26(1), 429. Retrieved from https://doi.org/10.1509/jim.17.0091

Hair, J., Anderson, R., Tatham, R., & Black, W. (1998). Multivariate Data Analysis (5th ed.).

New Jersey: Prentice Hall.

Hair, J., Black, W., Babin, B., & Anderson, R. (2014). Multivariate Data Analysis. Essex Pearson.

Hall, C. (2011). Policy learning and policy failure in sustainable tourism governance: From first and second order to third order change? Journal of Sustainable Tourism, 19(4-5), 649-671. doi:doi:10.1080/09669582.2011.555555

Haumann, T., Quaiser, B., Wieseke, J., & Rese, M. (2014). Footprints in the sands of time: A comparitive analysis of the effectiveness of customer satisfaction and customer- company identification over time. Journal of Marketing, 78(6), 78-102.

doi:10.1509/jm.13.0509

Hsu, C. H., Cai, L. A., & Li, M. (2010). Expectation, motivation and attitude: A tourist behavioral model. Journal of Travel Research, 49(3), 282-296.

doi:https://doi.org/10.1177/0047287509349266

Joseph, P., & Kurian, V. (2024). CSR and Employee trust. Sustainability Journal, 4(5), 10-17. Keller, K. L. (2013). Strategic Brand Management : Building Measuring, and Managing Brand

Equity (4th ed.). Pearson Education.

Kotler, P., & Keller , K. (2012). Marketing Management (14 ed.). New Jersey: Prentice Hall. Kotler, P., & Keller, K. (2012). Marketing Management (14th ed.). New Jersey: Prentice Hall. Krejcie, R. V., & Morgan, D. W. (1970). Determining sample size for research activities.

Educational and Psychological Measurement, 30(3), 607-610.

lee, S. W. (2020). A model of destination loyalty: integrating destination image and sustainable tourism. Asia Pacific Journal of Tourism and Research, 25(4), 393-408. doi:10.1080/10941665.2020.1713185

Mallick, S. U. (2023). Promoting Tourism Through Digital Marketing. The American Journal of Management and Economics Innovations, 5(10), 62-85.

doi:10.37547/tajmei/Volume05Issue10-06

Mclachlan, S., & Binns, T. (2014, January). Tourism, development and corporate social responsibility in Livingstone, Zambia. The Journal of Local Economy Policy Unit, 29(1-2).

Milman, A., & Pizam, A. (1995). The role of awareness and familiarity with a destination: The Central Florida case. Journal of Travel Research, 33(3), 21-27.

doi:10.1177/004728759503300304

Mowforth, M., & Munt, I. (2015). Tourism and Sustainability :Development, globalisation and new tourism in the Third World (4th ed.). London: Routledge.

Prayag, G., & Ryan, C. (2011). Tourists loyalty to Mauritius: The role and influence of destination image, place, attachment, personal involvement and satisfaction. Journal of Travel Research, 51(3), 342-356.

Puczko, L., & Ratz, T. (2000). Tourist and resident perceptions of the physical impacts of tourism at Lake Balaton, Hungar: Issues for sustainable tourism management. Journal of Sustainable Tourism, 8(6), 458-477. doi:10.1080/09669580008667380

Qu, H., Kim, L., & Im, H. (2011). A model of destination branding: Integrating the concepts of the branding and destination image. Tourism Management, 32(3), 465-476.

doi:10.1016/j.tourman.2010.03.014

Rao, X., Qiu, H., Morrison, A. M., & Wei, W. (2022). Extending the theory of planned behaviour with the self conguity theory to protect tourists pro-environmental behavoural intentions: A two case study of heritage tourism. Land, 11(11). Retrieved from https://doi.org/10.3390/land11112069

Robinson, B. H. (2009). E- Waste: An Assessment of Global Production and Environmntal Impacts. Science of the Total Environment, 408(2), 183-191.

Saxena, N. K., & Dhar, U. (2021). Building brand image: A multi- persective analysis. Elementary Education Online, 20(5), 3885-3892. Retrieved from https://doi.org/10.17051/ilkonline.2021.05.425

Segota, T., Chen, N., & Golja, T. (2022). The impact of self- congruity and evaluation of the place on WOM: Persectives of tourism destination residents. Journal of Travel Research, 61(4), 800-817. Retrieved from https://doi.org/10.1177/00472875211008237

Sharma, D. R., & Singh , B. (2021). Pattern-induced visual discomfort and anxiety in migraineurs: Their relationship and effect of colour. 6(1), 1-9. doi:https://doi.org/10.1177/0972262921992593

Tasci, A. D., & Gartner, W. C. (2007). Destination image and its functional relationships.

Journal of Travel research, 45(4), 413-425.

Wang, C. Y., & Hsu, M. K. (2010). The relationship of destination image, satisfaction and behaviroral intentions: An integrated model. Journal of Travel & Tourism Marketing, 27(8), 829-843.

Wang, T., & Lee, F. (2020). Examining customer engagement and intimacy in social media context. Jornal of Retailing and Consumer Services. Retrieved from https://doi.org/10.1016/j.jretconser.2020.102035

Weaver, D. (2005). Sustainable Tourism (Vol. 1st). (ImprintRoutledge, Ed.) eBook ISBN9780080474526.

Wu, C. W. (2016). Destination Loyalty modelling of the global tourism. Journal of Business Research, 69(6), 2213-2219.

Zakiah, S., Winarno, A., & Hermana, D. (2023). Examination of consumer engagement for loyalty in sustainable destination image. Tourism and Hospitality.

Zeithaml, V., Berry, L., & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of Marketing, 60(2), 31-46. doi:10.1177/002224299606000203

Zhang, H., Fu, X., Cai, L., & Lu, L. (2014). Destination image and tourist loyalty: A meta- analysis. Tourism Management, 40, 213-223.