Achieving organisational excellence by reducing employee dissatisfaction and turnover

Abstract

This research investigates the impact of reducing employee turnover and dissatisfaction on achieving organizational excellence. The study utilized a quantitative methodology involving a structured questionnaire administered to a total of 243 HR managers, to collect comprehensive data on employee experiences and organizational performance. The primary objectives were to assess how reductions in employee turnover and dissatisfaction contribute to organizational performance, employee engagement, customer satisfaction, and overall organizational culture. The findings reveal that decreased employee turnover significantly enhances organizational performance, stability, and competitiveness, while lower levels of employee dissatisfaction lead to improved employee engagement, teamwork, and client relations. Statistical analysis, including one-sample tests, confirmed that the observed effects were both substantial and statistically significant, indicating that addressing these factors can lead to meaningful improvements in organizational outcomes. The results underscore the importance of strategic initiatives focused on minimizing turnover and dissatisfaction to foster a productive and positive work environment, ultimately contributing to organizational excellence. This study provides valuable insights for human resource practitioners and organizational leaders, highlighting effective strategies for managing employee-related challenges.