Integrity and Psychology Awareness among the Officers and Staff of the Royal Malaysia Police in Policing Service Delivery

Abstract

This essay aims to discuss the level of understanding of police integrity among the Royal Malaysia Police (RMP) officers and staff. Numerous incidents involving RMP officers and staff have harmed the public’s perception of the security forces. The goal of this study was to determine RMP officers’ and staff’s understanding of efforts to strengthen integrity; review the RMP’s steps to empower human resources and the direction of teamwork for the formation of higher ethics and integrity; assess RMP officers’ and staff’s awareness of measures to strengthen integrity in the RMP organization. A questionnaire created with Google Form was circulated over WhatsApp to acquire respondent’s input, and the sample was chosen using stratified random selection involving RMP officers and staff from Ipoh Contingent Headquarters and Perak Contingent Headquarters. The findings depicted that respondents’ mean level of awareness and understanding on factors of integrity is strong. The results of this study show that RMP officers and staff are aware of the importance of cultivating integrity in the delivery of police services to the public, especially after the three main components, the RMP Code of Ethics, the RMP Integrity Plan 2016-2020, and the Standards Compliance Manual, were introduced. As a result, the RMP team must remain fully committed to enhancing integrity to achieve the organization’s outstanding performance as a premier security agency in Malaysia.