The Psychological Effect of Emotional Intelligence on Tactical Decisions and Methods for Handling Conflicts

Abstract

Introduction: The ability to identify, understands, and control one's own emotions as well as those of others is referred to as emotional intelligence (EI). It calls for abilities like empathy, self-control, self-awareness, and social skills. These abilities are essential for many facets of life, including communication, leadership, and decision-making.

Objectives:  The article's goal is to emphasize the need for executives at all ranks to practice relational leadership skills, the most crucial of which is resolving disputes and managing emotions via the use of personal styles and EI.

Methods: To gather information for this research, 350 executives from various small and medium-sized enterprises (SMEs) in Indonesia were questioned. The participants were chosen at random.

Results: Outcomes of tactical decisions were found to benefit directly from EI, cooperative tendencies, and understanding of how to handle conflict, as well as indirect via interpersonal management. This study is limited to pertinent research on how conflict management preferences and EI affect tactical decisions.

Conclusions: The study of how EI affects tactical choices emphasizes the importance of EI in the decision-making process. An individual's capacities to comprehend, manage, and identify their own emotions as well as those of others and to empathize with them is referred to as EI.