Unveiling the Psychological Realities: Remote Working and Post-Pandemic Job Performance of Customs Brokers – SUNAT 2022

Abstract

The aim of this study was to analyse how remote work strengthens the post-pandemic job performance of customs agents - SUNAT 2022, the research approach is qualitative, basic research type, phenomenological design, with the participation of four customs agents to whom interview technique was applied, interview guide instrument consisting of eight questions that emerged from the three specific objectives. The results showed that remote work strengthens the work performance of the customs agent, which includes the professional, social, and family environments. In conclusion, remote work strengthens the work performance of SUNAT customs agents, in an essential way, allowing collaborators to develop their work competencies from their homes, which has benefited not only the institution but also the interaction in their homes, which is reflected in the improvement of user service in a virtual way. Behaviourally, too, the flexibility and autonomy offered by remote working can have a significant impact on their work experience and how they feel about their performance and achievements.