The Relationship Between Dentists' Ethics And Patient Satisfaction Level At Sultan Agung Semarang Islamic Dental Hospital In Indonesia
Main Article Content
Abstract
Introduction: Ethical conduct within the medical field plays a crucial role in providing healthcare services. Engaging in unethical professional practices can ultimately tarnish the reputation of the profession, thereby affecting healthcare institutions as well. Such behavior may negatively influence patient satisfaction and, in turn, diminish patient loyalty towards healthcare services.
Aim and Objectives: The purpose of this study is to analyze the relationship between the ethics of dentists and patient satisfaction level in the dental clinic of Sultan Agung Semarang Islamic Dental Hospital.
Methods: The research method used is observational analytics with a cross-sectional research design. The research was conducted at Sultan Agung Semarang Islamic Dental Hospital in August-October 2022. Purposive sampling was utilized as the sample method. The sample size in this study consisted of 71 patients. The research instruments included modification of the Ethical Sensitivity Scale Questionnaire (ESSQ) and Patients' Satisfaction Questionnaire (PSQ) questionnaires.
Result: The study's results through univariate analysis showed that all respondents or outpatient dental patients at Sultan Agung Semarang Islamic Dental Hospital stated that the ethics of dentists and patient satisfaction were in the high category (100%). Bivariate analysis using the Rank Spearman correlation test obtained a p-value of 0.00, indicating a significant relationship between the ethics of dentists and the level of patient satisfaction at Sultan Agung Semarang Islamic Dental Hospital.
Conclusion: There was a significant relationship between the ethics of dentists and patient satisfaction levels at Sultan Agung Semarang Islamic Dental Hospital with a p-value of 0.000.
Article Details
References
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