Revitalizing E-Governance In Haryana: Embracing Digital Transformation Post-Pandemic

Abstract

The COVID-19 pandemic has significantly stretched the boundaries of Haryana's e-governance infrastructure, mobile networks, and smart device utilization. This period witnessed an unprecedented surge in technology adoption not only at the central level but also among State and Local Governments. Even citizens who were previously not active technology users embraced digital tools. The post-pandemic scenario has brought about a transformative shift, underscoring the crucial role of e-governance initiatives in citizens' lives. This transition represents a deliberate move towards a contactless society. In light of this, there is a compelling need for the Government of Haryana to proactively strategize for the emerging reality, aiming to emerge stronger from the crises by further accelerating the digital transformation of government service delivery and citizen engagement through e-governance. The momentum gained during the pandemic presents a unique opportunity for Haryana to not only adapt to the new normal but also to propel itself to greater heights in terms of e-governance adoption and utilization. This underscores the importance of leveraging technology effectively to ensure good governance, promote contactless interactions, and advance the broader goals of the Digital India initiative.