Investigating How Emotional Intelligence Shapes The Delegatory Skills Of Managers In The Banking Sector.

Abstract

This study examines how emotional intelligence (EI) affects the delegating skill of managers working in the banking industry in Kerala, a state in India with a substantially higher percentage of literacy. A statistically valid and reliable sample of bank managers was obtained using a multi-stage stratified random sampling technique. Based on surveys filled out by 350 bank managers throughout the state's three most populous regions, researcher concluded that the managers' emotional intelligence impacts significantly on their ability delegate duty and authority to subordinates in the organization. The multiple linear regression model, used for analysis in this study described the influence of Emotional Intelligence of the bank executives on their delegating skill. All of the Emotional intelligence constructs such as “Self-awareness”, “Self-management”, “Social-awareness”, and “Social-skills” were found to have statistically significant coefficients, which indicated that the EI of the bank managers analyzed in this study has a substantial impact on their delegating ability . A clear knowledge of the existence of this relationship between emotional intelligence and delegating skill would be immensely helpful to improve the performance of bank managers. Results from this research will also assist the administrators in the banking Industry, in laying the groundwork for efficient hiring and selection procedures.