A Study On Passengers Satisfaction Towards Southern Railways Services With Reference To Chennai Railways Division
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Abstract
We live in a fast-growing world, where the means of travel are also developing rapidly. In all parts of the world, travel operators are competing to provide better facilities to their passengers. Indian Railways is one of the largest rail networks in the Chennai Railway Division. It was the world’s second-largest transport organization under one management. It provides the most convenient and economical mode of transportation to millions of people in Chennai. Freight transport is the area where railways reap a huge amount of income. Operations of Indian Railways have a direct impact on passengers as they directly affect income generation. The Chennai Railway Division is a passenger-oriented division and earns greater revenue through passenger transit. In order to provide customized services, it is essential to understand the expectations and perceptions of the passengers with regard to the quality of services offered by the rail system. Thus, this study considers the satisfaction of daily passengers with various services offered by the Indian Railways. The primary and Secondary source includes data collected through questionnaire from 600 passengers in the Chennai Railway Division of Southern Railway.
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