Review based on the Development of New Framework for the Employee Voice, Psychology and Communication of Non-Union Employee Representation (NER) at Workplace in the Malaysia Manufacturing Sector

Abstract

Employee voice and communication is an element that needs to be emphasized in creating good working environment. Every employee needs voice to raise out their concerns, dissatisfactions and ideas so that they feel valued at the workplace. Therefore, by having representative of employees can indeed contribute tohigher confidence among the employees especially for non-union employee representation. This study aims to explore and measure the perceptions of employees and management on new concepts and involvement of NER as well as to analyse the gap between non-union employee representation, different forms of structure and the level of NER arrangements within the manufacturing sector in Malaysia. This study applied systematic literature reviewby reviewing literature from past researchers to have more understanding and concept related with this study.