Effect of Job Stress and Role Ambiguity on Job Performance and Job Satisfaction: Evidence from Insurance Companies

Abstract

The paper aims to assess the impact of job stress and role ambiguity on Job performance and job satisfaction among employees from insurance companies. Job stress and Role ambiguity has a critical role to enhance employee performance and satisfaction. Due to its significant impacts on both to individual's and organization's performance, job stress and role ambiguity is crucial and has raised as a main fear for service organizations. Hence the present study asses the impact of job stress, role ambiguity on both job performance and satisfaction. Also, the present study asses the mediating role of Job Stress between Job performance on Job Satisfaction. A structured questionnaire was distributed to employees of Insurance Companies and about 210 valid responses were received. Convenience sampling technique was adopted for the study. Results of the study reveals that there is significant positive relationship between Role Ambiguity and Job Stress. Job Stress significantly mediates the relationship between job performance and Job Satisfaction. The findings of the study reveal that higher the job stress lower the level of job satisfaction. When employees have lesser job stress, employees tend to perform well and satisfied with the job as well. If the employees are satisfied, the organization gets benefited. Limitations and future scope were also discussed in the present paper.